product faqs

It is true, with the exception of rawhide which is a product of the tanning industry and is therefore not available in Australia. We proudly source our food ingredients from Australian farmers and suppliers we know and trust. Our meat comes from human-grade meat producers who also supply the meat in your fridge, such as Steggles and Baiada. You can rest easy, with love'em treats there's no fear of overseas contaminants or mystery meats.
Every single ingredient used in our treats is 100% natural. Even the cleaning products used on our factory equipment are natural and food-safe. All information on the ingredients we use as well as their purpose and benefits can be found here on our website. We pride ourselves on being 100% honest and transparent.
Not at all. We’re very proud to say that our liver treats contain one ingredient only – liver. Our process for drying the liver for our treats is unique and means that we don’t use fillers or additives at all.
In 100g of beef liver treats there’s an average of 1497kj, this equates to approx. 358 calories.
As these are a 100% dried product they have a very long shelf life and no expiry date is required to be printed. We recommend using them within 2 years of the manufacture date for optimal freshness. You can tell the manufacture date by reading the batch code on the back of the packet. The first two numbers represent the year and the last three numbers are the day of the year it was made. The letters are for our internal use only. For example, 17 A 013 W would mean 13th January 2017. 18 D 183 M would be 2nd July, 2018.
Love'em treats are available on this very website, and also with a number of other online retailers. You may find them in Coles, Woolworths, IGA, Big W and the major pet stores too. All of our stockists are listed in the "stockists" tab.
No, none of our treats include sugar.
Most dogs with health issues can still enjoy love'em treats. Pancreatic and renal dogs (and cats) may enjoy love'em chicken breast treats as they are low in natural fat and salt, with absolutely no additives. More information can be found in our Blog section, and a fat analysis can be found in the Ingredients tab of each product.
A great guideline is around 1g per kg (eg. 10g per day for your 10kg dog). Treats should be fed as a sometimes food, and not a meal supplement. Make sure that treats only make up a maximum of 10% of your dog's diet, and always choose high-quality treats with health benefits so that you're not feeding empty calories.
Yes! Love'em puppy rewards, chicken breast and cookies are the best training treats for pups from 8 weeks old. Crunchy liver treats and hard liver chews are best given from 12 weeks when the pup gets stronger and better at chewing.
Yes! Our liver treats are 100% liver with nothing else added, they are perfectly safe for cats too. We also make purrfect cat treats and chicken breast for cats, so your furry friend could have something special all to herself.
You sure can, by emailing thevet@love-em.com.au. She’ll reply to you directly.

online shopping faqs

We ship to any Australian address for a flat fee of $5. Unfortunately we can't ship online orders internationally.
Creating an account on line helps us to share love’em with you. Once you have an account, you’ll get the benefits of being part of the love’em family including discounts, special offers, news, tips and rewards.
We'll send you an email after your purchase. In this email there is a tracking code for Australia Post eParcel which will enable you to check your where your product currently is.
Australia Post will hold your order at your local Post Office where you can pick your products up when you have time.
Yes, our love hearts loyalty program rewards points to your for each dollar spent, and bonus points for product reviews and shares!
You can. Let us know it’s a gift and the name of the recipient, and we’ll do something extra special.
All of our products are fully guaranteed by Dr Marie Rowe. If you have any problem with your products or your 4 legged friend just doesn’t like them, email us at info@love-em.com.au and we’ll arrange a full refund.
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